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Jacqui's story
Telephone companion volunteer with Calls with Care
"A friendly chat can really make a difference."
Jacqui volunteers with Royal Voluntary Service’s telephone companion programme, Calls with Care, helping ensure the safety and wellbeing of those she calls. She provides companionship and meaningful conversations to individuals who might be feeling isolated or lonely.
The calls have become an important part of her weekly routine. Her commitment has created a welcome routine for both her and the people she speaks to.
"Every Tuesday afternoon I set aside a few hours and make calls. When I call people up, they are always delighted to hear from me. I can tell it means a lot to them, and that they really benefit – and I do as well.
"It’s been such a rewarding experience. It’s amazing the difference a call can make to someone’s day; it’s simple and anyone can do it."
Although just a simple phone call to Jacqui, her efforts play a crucial role in reducing feelings of social isolation and loneliness. The regular connection helps improve the mood, confidence, and overall wellbeing for both the individuals she chats to, and herself.
"A friendly chat can really make a difference. Through volunteering I’m helping my local community and it feels good."
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