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Website terms

Please read these Terms carefully before using this site.

What's in these website terms?

These terms tell you the rules for using our website and its sub-domains, including (the ‘site’).

Who we are

The site is operated by Royal Voluntary Service (‘we’, ‘our’, ‘us’), a charity registered in England and Wales under number 1015988 and in Scotland under number SC038924. Our registered office is at Hanley Centre, 29 Charles Street, Stoke-on-Trent, Staffordshire ST1 3JP.

We are regulated in England and Wales by the Charity Commission and in Scotland by OSCR, the Scottish Charity Regulator.

By using our site you accept these terms

By using our site (including any of our sub-domains), you confirm that you accept these terms and conditions and that you agree to comply with them.

If you do not agree to these terms and conditions, you must not use our site.

We recommend that you print a copy of these terms and conditions for future reference.

There are other terms that may apply to you

These website terms refer to the following additional documents, which also apply to your use of our site:

  • Our Privacy Statement. See further under How we will use your personal data.
  • Our Acceptable Use policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with the Acceptable Use Policy.
  • Our Cookie policy, which sets out information about the cookies we use on our site.
  • Our Image Licence Agreement if you wish to use our imagery.

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and the other applicable and policies, and that they comply with them.

We may make changes to these terms

We may amend these terms and conditions from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms and conditions that apply at that time.

These terms and conditions were published on 28 May 2020 when they replaced our previous website terms and conditions.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our users' needs and our aims and objectives as a charity. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or that use of our site or any content on it will be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site at any time for operational or other business reasons. Where possible, we will try to give you reasonable notice of any such suspension, withdrawal or restriction.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms and conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms and conditions, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Where appropriate (for example, in relation to health matters), you should always obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for third-party content

Some of the content on our site (for example, videos or downloadable materials) may be provided by third-party contributors. Where this is the case, we will use our reasonable efforts to ensure that the third-party contributor has an appropriate level of knowledge, expertise and/or qualifications and that the relevant content is suitable for publication on our site. However, any advice, guidance or instruction will be provided by the relevant third-party contributor, not us and will not be verified or approved by us.

How to complain about content on our site

If you wish to complain about any of the content on our site, please email us at

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Please note that such sites and resources will be governed by different terms and conditions and will be subject to different privacy notices and cookie policies, over which we have no control.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

How we will use your personal information

We will only use your personal information as set out in our Privacy Notice.

As stated above, however, where our site contains links to other sites and resources provided by third parties, such sites and resources will be subject to their own privacy notices which will govern the use of your personal data.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the standards and requirements set out in our Acceptable Use policy.

If you wish to link to or make any use of content on our site other than that set out above, please email us at

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms and conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks

We own a number of trade marks (both registered and unregistered) which are used on the site. You are not permitted to use such trade marks without our approval, unless they are part of material you are using as permitted under How you may use material on our site above.

How to contact us

If you wish to discuss these terms and conditions or any matter relating to them, please email us at