Skip to main content

2025 survey results: Impact on clients & volunteers

Royal Voluntary Service mobilises volunteers to support the health and wellbeing of vulnerable people at home, in NHS settings and in their communities.

In January and February 2025 we asked our volunteers (2301) and the people they help (658) about the difference that Royal Voluntary Service makes to their lives.

Vulnerable people told us the support they received makes an important difference to their lives

73%

of our clients have health conditions

58%

of our clients live alone

1 in 3

of our clients use their GP and A&E less because of Royal Voluntary Service support

44%

of our clients do not have access to the internet

82%

of our clients feel the support has helped their physical health

85%

of our clients feel the support has enabled them to be better able to cope

91%

of our clients feel less isolated because of services provided by Royal Voluntary Service

88%

of our clients feel more connected to their community because of the services provided by Royal Voluntary Service

8.7 hours

on average supporting clients per month from Royal Voluntary Service service/staff/volunteers

What our volunteers told us about volunteering with Royal Voluntary Service

71%

of our volunteers think people can be trusted  - 5% more than the general population

148,266 hours

service per month is delivered by Royal Voluntary Service volunteers in support to the NHS/community

88%

of our volunteers say “volunteering improves their wellbeing”

+5%

of our volunteers have higher rates of happiness compared to a regional sample of UK adults 

-10%

of our volunteers have lower rates of anxiety compared to a national sample of UK adults

+5%

of our volunteers have higher levels of life satisfaction compared to a national sample of UK adults

154

average time in minutes per month volunteers do extra physical activity

18%

of our volunteers under the age of 45 stated that volunteering helped them into employment

76%

fell people from different backgrounds get on well together in their local area V 55% of the general population

Talk to us about partnership working

We're always happy to share our experiences and discuss new ways we could work together in partnership in the NHS and in the community.