Compliments, complaints and positive feedback

11. Compliments, Comments and postive feedback

11.1 The Charity also welcome compliments, comments and positive feedback about the Charity, its activities and its volunteers and staff. These can be a wonderful way in which to help the Charity recognise individuals or local groups and compliments and/or positive feedback can be submitted in any of the following ways:

  • Email us: comments@royalvoluntaryservice.org.uk
  • Call us: 0330 555 0315
  • Write to us: Comments, Volunteer Support Team, Royal Voluntary Service, Beck Court, Cardiff Gate Business Park, Cardiff, CF23 8RP

11.2 Compliments, comments and/or positive feedback will be shared internally with those mentioned and may be shared with their line manager(s) as appropriate.

12. Sharing this policy and review

12.1 We have created this Policy so that we can improve on what we do. This Policy will therefore be made publicly available by publishing a copy of it on the Charity’s website.

12.2 This Policy will be reviewed annually or sooner, if required.

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