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Celia's story

Every day is so different that each day is exciting – that's what I love about volunteering. It was another family member who got me into it originally. They were working with Royal Voluntary Service already, and knew I'd enjoy it. In the past I'd worked in the health service and managed a care home, so I thought it would be a shame if that experience was going to waste.

Mainly now, I'm a Customer Support Volunteer, assessing people's needs to see what we can put in place. Everyone really is different, but very often it's loneliness that's the biggest problem. It can feel a bit heart-breaking, but then I know we can do something about it – that's what we're all here for.

I also give talks about Royal Voluntary Service, our wartime origins and all the things we're involved in today – I'm not sure which is more surprising.

One amazing day was spent being a crochet demonstrator at Grandfest, when I got to meet the Duchess of Cornwall.

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