What we're saying

Computer lesson at WRVS Hanley Centre

Find out what we're saying  - where we share our thoughts and opinions and make comments on issues facing older people, volunteering and preventative care.

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“Healthier choices for food shopping in hospitals”

Paramedic looks at saladKate Bull, Executive Director of Retail, tells us about the new shop opened in Hairmyres Hospital in East Lanarkshire.

Today is a momentous day; we’re opening a hospital shop with a difference. After cutting the ribbon and opening to the public, our Shop & Co in Hairmyres Hospital, East Kilbride will serve staff, patients and visitors with healthy groceries and refreshments. Like all of our 440 shops around Great Britain, it is managed locally and staffed by a team of friendly staff and volunteers.

Find out about our shops

Our research has found that eating healthily is one of the many struggles for NHS staff. 41 per cent of doctors and nurses in Scotland have one or no pieces of fruit and vegetables during a typical working day. We’re trying to make things as easy as possible to get hold of healthier food choices in hospitals; we launched our first Revitalise shop in October which specialises in delicious food with dietary options for gluten free and vegan customers. From today, you’ll be able to find sushi, salads, fruit, dried fruit and healthy take home products such as cauliflower rice and soups at Shop & Co.

We know the access to healthier food and drink choices through our shops and cafes will have a huge impact on the health of hospital staff, visitors and patients in Scotland. Our predictions show that our shops and cafés will provide 3.4 million people with access to healthier food and drink. A focus on healthier snacks will see 30,000 portions of fruit and vegetables consumed and fat consumption from crisps will reduce by three million grams while salt consumption will be reduced by 15,000 teaspoons.

Anything sold in Shop & Co, like all of our shops and cafés, is price matched against similar retailers so that you can be sure that you’re getting a good deal. And profits raised help to fund Royal Voluntary Service’s work supporting isolated older people like our Home from Hospital [link] service which helps the transition when someone is discharged. It’s been proven to reduce complications when an older person goes home and reduces the likelihood of a return visit to hospital. It’s a nice feeling when your shopping gives back to those in need.

Today is the next step in our transformation of our shops and cafés all over Great Britain to provide a modern shopping experience while incorporating healthy choices for all. We hope to work with other commissioners and hospital partners to provide a healthier retail experience.


Royal Voluntary Service hospital shops and cafés provide a friendly face as well as refreshment to hospital patients, visitors and staff. Find out how to volunteer near you.

Posted by at 00:00 Monday, 20 March 2017. 0 Comments

Labels: Royal Voluntary Shop, shops and cafés,

“Victoria makes a huge difference to our lives"

Wendy, Ken and VictoriaFunds raised by players of People’s Postcode Lottery are helping us to run a specialist service in Doncaster, helping older people with dementia and their carers. Wendy and Ken have only been using the Doncaster Dementia Support service for a short time but Victoria, their volunteer, has had a big impact on their lives.

Volunteer

“Victoria makes a huge difference to our lives; she is a lovely, gentle person. It’s an amazing relief for me that I don’t worry about Ken when she’s with him. She takes him in his wheelchair on her own and they go to the shops.”

While Ken was working as a Vicar in South London, he was crushed by a lorry and subsequently uses a wheelchair. Having recently retired and following a severe fall, tests revealed that he had suffered from a stroke leading to vascular dementia and Alzheimer’s. His wife of 28 years, Wendy, is his main carer. They live together in a bungalow and find it difficult to get out and about, which can make them quite isolated.

“Both of us were very isolated. It’s lucky that we love each other very much. We try to be happy in all circumstances.”

Victoria visits Ken & Wendy for two hours every alternate Monday, so that Wendy and her daughter can get out of the house and do some shopping.

“I think I provide reassurance to Wendy, she knows that Ken is ok when I’m there. Ken and I play scrabble which is good for his memory. When we go to the shops, I encourage him to reach and get things from the shelves. I try and encourage his independence skills as much as possible.

“Volunteering gives me a sense of purpose, I feel valued and appreciated. I know that Wendy relies on me so I make sure I’m always on time. I know I make an impact, and because of that I feel more connected to the community I live in.”

Victoria has two small children and a third on the way, but she still finds time to volunteer, because she enjoys it.

“My Aunty passed away and I was grieving, my friend who is a volunteer suggested I do something to ‘brighten up my life.’ And it has, I am much happier for knowing Wendy and Ken.”

Thank you to People's Postcode Lottery players for helping Royal Voluntary Service to make a difference to the lives of older people all over Great Britain. Join our team of volunteers and improve lives near you.

Posted by Victoria at 00:00 Monday, 13 March 2017. 0 Comments

Labels: Royal Voluntary Service, Volunteering,

“David has lifted my depression"

Heulwen and DavidMeet Heulwen who has been matched with David through the Gwynedd Good Neighbours service after her husband passed away and she started to feel isolated and depressed. Visits from David have lifted her depression and made life worthwhile.

Heulwen was born in Caernarfon in Wales but spent most of her married life in Birmingham where her husband’s family lived. After nearly 40 years in the Midlands, they moved back to Caernarfon but so much had changed that Heulwen felt like a stranger.

When her husband died a few years ago, Heulwen was left on her own. Her eyesight started to deteriorate which meant she was no longer able to enjoy painting and gardening which she used to love.

David has been coming to see her for more than a year. He always brings cake to share and Heulwen makes the tea, and they chat.

“David is a very good companion. I always look forward to his visits. He reminds me of where I used to live, many years ago, before I moved to Birmingham. We reminisce and go over old memories and I feel happy when I do this - it reminds me of when I was young, of happier times. Talking to David lifts my mood.”

David and Heulwen

David is a retired sales manager in his mid-70s. He started volunteering after he lost his wife to breast cancer a few years ago:

“After my wife died, I started feeling depressed and the days seemed to be getting much longer. A friend suggested volunteering as a way of giving me a focus and it’s really helped me. It gets me out of the house and when I come home I have a real sense of satisfaction.”


David is always at the end of the phone if Heulwen has any problems and she says his visits have made a huge difference to her life:

“David has lifted my depression and he stops me feeling lonely. Nobody knows what loneliness is unless you have experienced it. It makes you feel unwanted”.


Thanks to funds raised by players of People’s Postcode Lottery, Royal Voluntary Service volunteers are able to help more many more people across Great Britain.

Posted by at 00:00 Monday, 13 February 2017. 0 Comments

Labels: Royal Voluntary Service, Volunteering

“Volunteering gives me so much joy”

Shirley Hill, RVS volunteerMeet Shirley who volunteers twice a week serving coffee and cake at the Vintage Tea Room at Chesham House in Lancing. She also volunteers at their Lunch Club, which serves sociable meals to older people. She started volunteering a couple of years ago and it helped her to re-connect with life after losing her husband.

“I absolutely love volunteering, it gives me so much joy. I was very down after losing my husband, who I had nursed for 6 years. I didn’t want to go out or do anything. It was only after some counselling sessions that I started to feel more positive about life. Someone recommended that I start volunteering and I haven’t looked back.”

Volunteer and make a difference

Shirley volunteers every Tuesday and Wednesday in the tea room with her friend Angela: “I serve the delicious homemade cakes and Angela makes the drinks. I met Angela through volunteering and we are a great double act! We just love chatting to the members and making people laugh.”

Angela and Shirley

“I would recommend volunteering to anyone. After retiring it’s hard to just down tools and manage all the extra time you have. I was shy at first but I soon got into it and now can’t imagine my life without it. I’ve so many new friends and it’s nice to know that you are helping older people who don’t have anyone to talk to unless they come into the tea room. It’s so nice to be needed.”



Shirley was featured on Good Morning Britain with our ambassador, Wayne Sleep. Find out more about volunteering to make a difference in your community or get support near you.

Posted by Shirley Hill at 00:00 Tuesday, 17 January 2017. 0 Comments

Labels: Volunteering

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