Royal Voluntary Service presents NHS Greater Glasgow & Clyde with £250,000 gift

Tuesday, 26 June 2018
NHS Greater Glasgow and Clyde gifting
Royal Voluntary Service presented NHS Greater Glasgow and Clyde with a gift of £250,000 at a ceremony at The Merchants House of Glasgow on Thursday 21 June.

The money is a proportion of the profits taken from the eight cafés and shops the charity runs across NHS Greater Glasgow and Clyde’s hospitals; Vale of Leven Hospital, Gartnavel Hospital, New Victoria Hospital, Inverclyde Royal Hospital, West Glasgow Hospital, Royal Alexandra Hospital, Stobhill Hospital and Queen Elizabeth University Hospital. The services at the hospitals give customers much more than a place to buy refreshments and gifts; volunteers provide a friendly face and empathetic ear for patients, staff and those visiting loved ones at the hospital.

The funds gifted to NHS Greater Glasgow and Clyde will be used to support its dementia initiatives, create activity boxes for patients and fund new equipment to enhance the patient and visitor experience. The money will also be invested into other projects to benefit patients, visitors and staff across wards in all its hospitals.

The ceremony also saw 38 Royal Voluntary Service volunteers receiving recognition for their long service. Having accrued more than 400 years between them, award recipients included Wilma McDonald who has been volunteering in the shop and café at West Glasgow Ambulatory Care Hospital - previously known as the Royal Hospital for Sick Children - for 30 years.

Five, 10, 15, 20 and 30 year medals were presented to the volunteers by Ian Dickson, Lord of Guild at the event.

Royal Voluntary Service also recently marked a significant anniversary, turning 80, with the Merchant’s House event forming part of the charity’s birthday celebrations.

"We are delighted to present such a large amount of money to NHS Greater Glasgow and Clyde. The money was raised through the hard work and efforts of our dedicated volunteers who help Royal Voluntary Service in its work to support the NHS as well as older people in their homes and in the community. The volunteers hugely enjoy their work and it is very much appreciated by everyone who uses the services."

Andrew Roberts, Head of Retail Operations (North), Royal Voluntary Service

"It’s a pleasure to mark the great achievement of these volunteers and thank them for giving their time to support the work of Royal Voluntary Service and brighten the days of many of our patients."

"Royal Voluntary Service volunteers are special people who make a big commitment to serve our staff, patients, and relatives in cafés, shops and trolley services across our hospitals. It goes without saying that their dedication deserves our thanks for that commitment and, hopefully, these long service awards go some way in showing our gratitude. The money Royal Voluntary Service has gifted the board through its cafés and trolleys is used to improve the patient and visitor experience across our hospitals and is very welcome.

Dorothy McErlean, Employee Director, NHS Greater Glasgow and Clyde
There are 284 Royal Voluntary Service volunteers in the NHS Greater Glasgow and Clyde hospitals who work in the shop and cafés, do trolley rounds and help visitors at meet and greet desks.

"Our trained volunteers go over and above selling newspaper and refreshments, they provide emotional and practical support to all visitors who might be experiencing a difficult hospital visit or a challenging shift at work. Sometimes all people need is friendly face. Volunteering can be anything from a few hours a day up to a few days every week – we are hugely grateful for all support we receive."

David Thomson, Royal Voluntary Service, Retail Area Manager for Scotland West
Wilma McDonald, who helped present the cheque to the board and also received her 30 year medal for volunteering with Royal Voluntary Service.

"Volunteering at the hospital gives me so much so much pleasure and satisfaction. I can’t believe I have been here for 30 years. The time goes so quickly, it is always busy. I’ve been very lucky to make so many friends and meet so many interesting people over the last three decades."

Wilma McDonald, Royal Voluntary Service volunteer
Thank you to all our volunteers who were presented with long service awards at the event.
 5 years  10 years  15 years 20 years 30 years
 Vale of Leven Hospital


 Patricia Green  Isobel Smith
 Alison Larking
 Anne Tyler  Christine Brysiand


 Gartnavel Hospital


 Mary Watt
June Black

 Gloria McTaggart
Evelyn Gibson

 Paul Kerr
Clare Stuart

 France Feldman



 Margaret Scott



 Ann Mackenzie



 Anne MacFarlane



 Gail Cole



 Anne Craig



 Margaret Wright



West Glasgow Hospital



Christine Black

Mary Bailey Wilma McDonald



Ann Orr



Elisabeth Scott
Inverclyde Hospital



Katy Hanlay Doreen Nesbitt
Lily Mitchell
Latty Roberts Tillis Haye


New Victoria Hospital
Jean Fisher Beatrice Jackson


John Smart



Sharon Slater



Irene Aitken



Royal Alexandra Hospital


Helen Mather Catriona Florence


Emily Reid June Maitland



Anne Fisher






Royal Voluntary Service is one of Britain’s largest volunteering charities, inspiring and enabling people to give the gift of voluntary service to meet the needs of the day. Today, our primary focus is helping older people live healthy and happy lives and supporting the NHS. Our 25,000 volunteers support thousands of people each month at home, in hospitals and in the community. Working across hundreds of hospitals in the community, the charity is one of the largest retailers in the NHS, with its network of cafés, shops and trolley services providing much valued services in hospitals.

Royal Voluntary Service is actively looking for more volunteers to help serve staff, patients and visitors at its NHS Glasgow and Clyde sites. If you are interested in volunteering please contact Caroline Maxwell, West Glasgow service manager on 0141 201 0493 or email her on westglasgowach@royalvoluntaryservice.org.uk or visit our volunteer section and search for local opportunities using your postcode.

Image, l-r: Dorothy McErlean, Employee Director NHS GGC; volunteer, Margaret Swan Andrew Robertson, Head of Retail Operations (North) and volunteer Wilma McDonald

For further information

Royal Voluntary Service is one of Britain’s largest volunteering charities with over 25,000 volunteers supporting thousands of older people each month in hospitals and the community.

The focus is on building confidence, improving well-being and keeping loneliness at bay through an array of social activities and more structured support.

Working across hundreds of hospitals in the community, the charity is one of the largest retailers in the NHS, with its network of cafés, shops and trolley services providing much valued services in hospitals.

To become a local volunteer search for volunteering opportunities in your area. Or help make a difference by making a secure online donation.

If you are a member of the press and have a media enquiry please contact the Media Team. For all other enquiries, contact us.

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