Frequently asked questions

Face to Face fundraising from Rotal Voluntary Service FAQsWhat Face to Face fundraising is undertaken by Royal Voluntary Service?

‘Private Site’ is the only ‘Face to Face’ fundraising that takes place at Royal Voluntary Service. This type of fundraising involves teams of professional fundraisers speaking to members of the public in places such as shopping centres, train stations, or garden centres. The fundraisers will talk to people about Royal Voluntary Service and the work we do in the hopes of signing them up to give a regular gift by Direct Debit.

Royal Voluntary Service has recruited and trained a team of dedicated face to face fundraisers who will ensure that all fundraising is undertaken in a professional and responsible manner.

Why does Royal Voluntary Service use this method of fundraising?

Face to face is a safe, secure and proven method of recruiting new, regular donors and is cost-effective. It is particularly successful in recruiting supporters who like the opportunity to talk in detail about the type of work we do and better understand how their donations can help support our services in the NHS and communities throughout Britain.

Why doesn’t Royal Voluntary Service use volunteers?

The efforts of volunteers in fundraising activities such as collecting tins and raffles are hugely appreciated. However there are some fundraising methods, like face to face fundraising, that require full-time commitment, training, experience and extensive travel to ensure its success.

Who are the fundraisers and how will I know they are genuine?

All Royal Voluntary Service fundraisers will wear smart clothes with a Royal Voluntary Service t-shirt and/or jacket, and carry an ID card with their photo at all times. They also carry a ‘Fundraiser Authorisation Letter’ from Royal Voluntary Service, and this can be requested at any time.

Why do they ask for bank details?

Our fundraisers only ask for regular gifts via Direct Debit and are not authorised to accept one-off cash donations. Setting up a Direct Debit to the charity is the most secure and cost effective method of face to face fundraising, and so bank details are required for this.

Who can sign up to give a Direct Debit?

Anyone over the age of 18 who wishes to sign up to give Royal Voluntary Service a gift via Direct Debit will be able to do so.

What procedures are in place to protect vulnerable people?

The Royal Voluntary Service mission is to address the key issues of the day through supporting and enabling volunteer contributions across Britain. To support this we have identified that it is essential for us to approach our fundraising activities in a manner consistent with our charitable aims. We are clear that the way we raise funds must contribute to the ethos of the charity and to the growth of social connections (with all the evidenced health benefits these bring) while taking proper account of sources of financial vulnerability for donors.

Our approach to adult safeguarding is designed to address the complexity of the variables involved in preventing harm from the way we set up and manage fundraising exchanges. Royal Voluntary Service is committed to raising funds in a professional and ethical way, and has worked with a psychologist to develop policies and implement training in order to safeguard everyone involved in the process.

Everyone that signs up for a Direct Debit will receive an email to confirm Direct Debit details along with full contact details for the charity and information in regards to the cancellation process. We will also attempt to call everyone to have a chat about their sign-up experience and confirm once more that they are happy to proceed with giving a Direct Debit. These two processes will act as safeguards to the donor, the Charity, and to the fundraiser, and ensures that everyone who signs up fully understands the process and commitment.

What do I do if I wish to make a query or a complaint?

Contract Royal Voluntary Service by phone on 0800 731 9197 or email

What information is needed in order to action a complaint?

  • Date and time of incident
  • Name, address, telephone number and email (if possible) of the person making the complaint
  • Fundraiser's name and ID number (if possible)
  • A full description of the incident

Is this type of fundraising regulated?

Dedicated to high standards of quality, transparency and integrity, the Fundraising Regulator (FR) and Institute of Fundraising (IOF) regulates the use of fundraising by charities and professional fundraising organisations and works with local authorities to ensure that fundraising sites are used appropriately. It enforces a code of practice that aims to make certain that people’s experience of face to face fundraising is positive and uses mystery shopping and feedback from stakeholders and members of the public to monitor members’ compliance.

Royal Voluntary Service is working with the IOF towards gaining the accreditation in face to face fundraising.

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Royal Voluntary Service... a national charity built on local volunteering, giving support to people who need it in hospitals and in our communities.

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