Making a compliment, complaint or comment

Royal Voluntary Service aims to maintain high standards in all of its work, but we recognise that we can sometimes get things wrong despite our best intentions.

Without your feedback on these occasions we would not be able to improve the service we offer to you in the future, and therefore we value and take seriously any feedback you provide.

More information can be found in our Compliments, Complaints and Comments Policy and Procedure section of this website or you can download a copy of Compliments, Complaints and Comments Policy and Procedure

People's Postcode Lottery complaints

Royal Voluntary Service operates its own society lottery licensed and regulated by the Gambling Commission. The lottery is promoted and managed by People's Postcode Lottery. Any complaints relating to our lottery, managed by and marketed as People's Postcode Lottery, will be dealt with directly by People’s Postcode Lottery. Please contact info@postcodelottery.co.uk or call 0808 10 9 8 7 6 5. Find out how funds raised by players of People’s Postcode Lottery benefit our work.