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Our values & culture

Spark brilliance - create an environment where our people can be the best that they can be

We are passionate about giving people the opportunity to ‘have a go.’ We encourage ideas and solutions and want to develop an environment where people can fulfil their potential.

Key words that we use to describe spark brilliance:

  • Recognise achievements
  • Enhance and improve
  • Embrace diversity
  • Encourage and inspire

Better when simple - make things easy, remove unnecessary barriers

We make things easy and do not put unnecessary barriers in the way of achieving our goals. We are clear and effective in our language and are consistent in our approach.

Key words that we use to describe better when simple:

  • Easy to access
  • Workable
  • Uncomplicated
  • Minimise ‘red tape’

Stronger together – team work

We enjoy working, sharing and learning together, respecting the contributions of others. We understand our mission and values and are supportive of our colleagues, the charity, and our partners.

Key words that we use to describe stronger together:

  • Respectful
  • Promote team working
  • Inclusive
  • Collaborative

Step forward - deliver, take ownership, do the right thing

We deliver on our commitments. We take ownership and are determined to do the right thing. We demonstrate flexibility and resilience.

Key words that we use to describe step forward:

  • Prepared to intervene
  • Courage to be heard
  • Determination
  • Put your hand up

Care & protect - care for each other, protect the charity

We share sense of duty to care for our volunteers, employees, and the people we support. We are responsible for protecting the reputation of the charity and safeguarding its future.

Key words that we use to describe care & protect:

  • Wellbeing
  • Trust and transparency
  • Safe and legal
  • Integrity