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This week’s blog is an
updated version of an article from Volume 6 of the Heritage Bulletin and The
Good Neighbours Fact Sheet on the Voices of Volunteering School Resources pages.
During the Second World War WVS started to develop its work
to help people be active in their communities such as setting up Darby and Joan
Clubs. WVS also realised that they needed to provide services for those who
were housebound or needed help in their homes. Over the years there have been
different schemes before the current service Community Companions. The first
scheme to develop was one which doesn’t really resemble the visiting service
which provides practical help. Home Helps was setup to provide help which would
eventually be given by the NHS after it was established in 1948.
Originally intended to be the Home
Workers Scheme, Home Helps assisted those in need of domestic service for
thirty years. During that time it was an essential part of social welfare in
In 1944 the WVS Centre Organiser
for the City of Oxford, Theresa MacDonald, asked the Local Authorities
permission to pioneer a new scheme, Home Helps. Its purpose was to work
alongside and form an attachment with the Local Health Services. At first it
dealt with maternity as its top priority and then concerned itself with old
people as well as chronic cases. Eventually the Helps took on any cases which
were a health emergency.
As a public health service, Home
Helps took on jobs such as washing, cooking and child care. They were employed
by the Local Authority but administration was in the hands of a voluntary
organiser. The WVS trained the Helps and promoted the scheme, at first very
little formal training was given but later Helps could work towards the
National Institute of Houseworkers’ Diploma.
WVS Bulletin January 1947 p5
In 1946 WVS opened a Home Helps
Department at headquarters in London and used its network to publicise the
scheme. The department also ran residential training for Home Help Organisers.
Different local schemes added their own flare to training meetings including
celebrations such as Christmas, birthday and anniversary parties.
Buckinghamshire went further and held a county rally for its Home Helps.
When the National Health Service
Act (1948) came into force the Ministry of Health stated that Home Helps was
vital to the new service. Many Health Services however wanted to take full
control of the scheme. In some areas the WVS remained very involved with Home
Helps, though over the years many handed over to Local Authorities and paid
organisers. By 1964 only a few WVS run schemes remained in counties such as
Cornwall, Worcestershire and East and West Sussex. Home Helps was finally
wrapped up in 1974 with the closure of the final scheme in East Sussex. However
this wasn’t the end of WVS visiting people in their homes and providing support
From the late 1960s onwards WRVS
tried to get a scheme off the ground to help people who were having difficulty
with running their home. Good Neighbours was originally called Good Companions
and had a number of forerunners and names including: the Home Aid Scheme (in 1967
it was merged with the Home Helps Scheme) and Voluntary Daughters. Pilot
schemes were launched in East Sussex in 1971 and by the end of 1972 the 12
regions had at least one scheme each.
The aim of the scheme was to
alleviate loneliness and encourage people to help others in their local
community. Volunteers did not need to sign up as WRVS members but were assigned
people to help by the organisation who were usually referred to them by Social
Services or Doctors. Good Companions
were drawn from a range of people including men, women with young children,
young people (mostly from the WRVS London Evening centre) and even Darby and Joan
club members. Those who need them as a Good Neighbour were usually older
people, disabled, housebound or anyone in need of help.
Good Neighbours allowed people to
stay independent and continue to live in their own homes. Volunteers would
often escort people on outings, go shopping, collect pensions, send post, mend
clothes, change lightbulbs, cook, and do other odd jobs around the home as well
as taking time to talk to the person they were visiting.
From 1977 to 1985 the service
also ran campaigns with the Department of Health and Social Security to raise
awareness of the needs of older people and the disabled. These campaigns also
included work with the police to raise awareness of ‘bogus officials’ calling
on older people.
Royal Voluntary Service continued
to provide Good Neighbour schemes for older people through the 1990s and into
21st Century which included practical help, home visits and telephone calls. In
March 2019 with the ASDA Foundation they launched funding for Community
Companions to continue the work started by Good Companions in the 1960s and
1970s. You can find out more about today’s Community Companions service on thiswebsite.