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Betsi Cadwaladr University Health Board

Royal Voluntary Service operates a range of services at Ysbyty Gwynedd in Bangor: On Ward, in the patient transfer lounge and front of house, guiding and accompanying patients to appointments.

Our volunteers in the patient transfer lounge collect medication and signpost to local services as well as talk to patients and provide refreshments. During 2018, our volunteers supported upwards of 2,600 patients in the lounge, giving hospital staff the time to focus on clinical care.

Royal Voluntary Service volunteers also support more than 200 patients each year through an On Ward service operating across four wards at Ysbyty Gwynedd. Volunteers provide companionship and offer guidance on patients’ practical concerns e.g. how to access additional help when they go home. They are also trained in wheelchair handling.

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Step Up is being led by Sam Ward, our Director of Services/Deputy CEO. For more information about partnership working, get in touch.