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Royal Voluntary Service has been volunteering in the NHS since 1948 and we are present in more than 200 NHS locations throughout Great Britain.

Today our services are contemporary, designed to drive solid outcomes and are led by paid members of staff. You tell us where in the patient journey you need support, and our team will develop a volunteer plan to match.

Our volunteers are trained, reliable and fully supported by Royal Voluntary Service staff who manage the services our hospital partners choose. Our services are carefully designed to drive the specific outcomes you want to achieve and they will be measured and reported on with rigour.

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A&E services

Volunteers provide a calm presence in busy A&E departments helping to reduce the anxiety of patients and relatives. They provide reassurance and support, easing pressure on staff teams.

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On Ward dementia support

Volunteers engage patients in activities and games, support them at meal times, and provide much needed emotional support with dementia friendly On Ward support

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Guiding services

Volunteers support patients and visitors to find their way around busy hospitals, helping ensure timely arrival for appointments and reducing unnecessary stress and missed appointments.

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On Ward services

Volunteers help by supporting patients with strength and balance exercises, hydration and nutrition guidance, companionship and confidence building and accompanying them to in-hospital appointments.

Discharge services

Discharge services

Volunteers can support patients return home with regular home visits which can aid recovery and reduce readmissions. The service is designed to help the patient back into their normal life and routine.

It can include practical support, Safe and Well checks, companionship, strength/balance exercise and sign posting to community activities.

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Discharge lounge

Volunteers improve patient experience and patient flow in hospital by providing support, refreshments and guidance to services through sign posting in the Discharge Lounge.

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Volunteers organise and run transport schemes to help patients get to their appointments or return home from hospital.

Talk to us

Step Up is being led by Sam Ward, our Director of Services/Deputy CEO. For more information about partnership working, get in touch.